Results-driven leader and strategist utilizing data-driven management solutions to build and optimize Customer Success organizations from the ground up. Leveraging a background in the Financial Services, Data, & Technology industries to build high-functioning and cohesive Customer Success and ...
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Results-driven leader and strategist utilizing data-driven management solutions to build and optimize Customer Success organizations from the ground up. Leveraging a background in the Financial Services, Data, & Technology industries to build high-functioning and cohesive Customer Success and Technical Support teams and to develop and mentor new and existing talent in a fast-paced and dynamic workplace. Expert knowledge and experience working with cloud-based environments and infrastructure, CRM/CSP/Sales/Marketing integrations, and a variety data-focused products and platforms.
Areas of Expertise:
Customer Success • SaaS • B2B • Risk & Churn Mitigation • Expansion & Upsell Plays • CS & Sales Operations • Playbook & Success Plan Creation • Presentations • Agile Project Management • Early & Hypergrowth Stage Startups • BI & KPI Analytics • Change Management • People Management • Training & Enablement • CSAT & NPS
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