Over 20 years of Customer Service Operations experience in telecom and ITES. • Proven track record in managing service operations to meet strategic business goals and achieve margin targets • A strategic planner with expertise in managing quality of service and consistent ...more

Over 20 years of Customer Service Operations experience in telecom and ITES. • Proven track record in managing service operations to meet strategic business goals and achieve margin targets • A strategic planner with expertise in managing quality of service and consistent delivery of customer satisfaction • Ability to handle projects requiring smooth and seamless transition of business processes across geographical locations • Qualified and experienced in training teams for enhancing the performance and quality of service • An effective communicator with excellent interpersonal skills and ability to effortlessly communicate across the spectrum of senior management • Superior team management – ability to recruit, mentor and manage the performance of team members by creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance Core Strengths: Customer Service Strategy and Operationsless