• Managed a team of six agents, overseeing their performance and development. • Supervised compliance operations and assessed officer performance. • Investigated fraud to uphold network security. • KYC and risk assessments for advertisers, identifying and mitigating potential risks. • ...more

• Managed a team of six agents, overseeing their performance and development. • Supervised compliance operations and assessed officer performance. • Investigated fraud to uphold network security. • KYC and risk assessments for advertisers, identifying and mitigating potential risks. • Reviewed campaigns, websites, and ads for regulatory and internal compliance. • Handled escalations and provided solutions to complex issues. • Monitored traffic quality to ensure high user experience standards. • Resolved guideline violations and mitigated malware threats. • Supported training and development of team members. • Recommended and implemented process improvements and team-building initiatives.less