10+ years of Program Management, Data Privacy. I am passionate about achieving goals through servant & hands-on leadership styles, while also delivering business results, FedRAMP, GDRC, CCPA, SOC, NIST, ISO 27001 & ISO 27002 compliance. Customer Success, Quality and Process Improvements. Led ...more

10+ years of Program Management, Data Privacy. I am passionate about achieving goals through servant & hands-on leadership styles, while also delivering business results, FedRAMP, GDRC, CCPA, SOC, NIST, ISO 27001 & ISO 27002 compliance. Customer Success, Quality and Process Improvements. Led strategic special projects, managed customer insights program resulting in 24% YOY ARR increase, 20% YOY reduction in support calls and 20% reduction in warranties expenses, Customer Insights (Qualitative and Quantitative), Ushers’ teams to solve critical problems and mentors’ individuals to grow. Green Lean Six Sigma belt. *Sr. Manager, Data Privacy and Security, * Customer Experience & Insights including Cloud application *Research and Benchmark *Sr. Program Manager, CS *Customer Care and support Manager *Sr. Process Improvement Operations Manager *Statistical Analysis *Search Relevance improvements *Agile Methodology *Kaizen *Lean Six Sigma *QMS *Product Quality *Test Automation *Predictive Analytics *Supplier Management * Web Analytics *A/B testing * Usability Lab Manager and Usability testing * Leadership Specialties: -Data Privacy and Security compliance -Qualitative and quantitative research -Quatity Improvements -Voice of the customer: qualitative and quantitative -End-to-End Customer Experience & Insights including Cloud applications -Customer care -Change Agent -Process Improvement -Design Thinking -Data Analysis -Intentional Design -COCOMO -CMM -Strategy and Planning -House of Quality -Green Belt -Lean Six Sigma/Kaizen -Business Intelligence -Data Warehousing -Solving Complex problems with technologyless