10+ years of Program Management, Data Privacy. I am passionate about achieving goals through servant & hands-on leadership styles, while also delivering business results, FedRAMP, GDRC, CCPA, SOC, NIST, ISO 27001 & ISO 27002 compliance. Customer Success, Quality and Process Improvements. Led ...
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10+ years of Program Management, Data Privacy. I am passionate about achieving goals through servant & hands-on leadership styles, while also delivering business results, FedRAMP, GDRC, CCPA, SOC, NIST, ISO 27001 & ISO 27002 compliance. Customer Success, Quality and Process Improvements. Led strategic special projects, managed customer insights program resulting in 24% YOY ARR increase, 20% YOY reduction in support calls and 20% reduction in warranties expenses, Customer Insights (Qualitative and Quantitative), Ushers’ teams to solve critical problems and mentors’ individuals to grow. Green Lean Six Sigma belt.
*Sr. Manager, Data Privacy and Security,
* Customer Experience & Insights including Cloud application
*Research and Benchmark
*Sr. Program Manager, CS
*Customer Care and support Manager
*Sr. Process Improvement Operations Manager
*Statistical Analysis
*Search Relevance improvements
*Agile Methodology
*Kaizen
*Lean Six Sigma
*QMS
*Product Quality
*Test Automation
*Predictive Analytics
*Supplier Management
* Web Analytics
*A/B testing
* Usability Lab Manager and Usability testing
* Leadership
Specialties:
-Data Privacy and Security compliance
-Qualitative and quantitative research
-Quatity Improvements
-Voice of the customer: qualitative and quantitative
-End-to-End Customer Experience & Insights including Cloud applications
-Customer care
-Change Agent
-Process Improvement
-Design Thinking
-Data Analysis
-Intentional Design
-COCOMO
-CMM
-Strategy and Planning
-House of Quality
-Green Belt
-Lean Six Sigma/Kaizen
-Business Intelligence
-Data Warehousing
-Solving Complex problems with technology
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