An accomplished Global Technology & Business Leader, offering an extensive background in connecting customer success goals to technical solutions that exceed growth and recurring revenue targets across diverse industries, including FinTech, technology startups, investment research and nonprofits. ...more

An accomplished Global Technology & Business Leader, offering an extensive background in connecting customer success goals to technical solutions that exceed growth and recurring revenue targets across diverse industries, including FinTech, technology startups, investment research and nonprofits. ✔Leveraging machine learning, solutions creativity, technical competency, and business acumen in planning and directing large-scale initiatives, program development, global resources, and organizational improvements to drive industry-leading net promotor scores, net recurring revenue and retention rates. ✔A powerful catalyst for change in the FinTech industry for global organizations, igniting teams worldwide to achieve measurable improvements to performance and productivity. ✔Background building Project Management Offices, offshore engineering teams and business staff, and pioneering remote work models to attract and retain high-quality Customer Success talent. ✔Championing customer success initiatives in building scalable technology products and solutions that deliver a world-class customer experience. Fascinated by technology from a young age, and how it can be used to make things easier, this early interest paved my career path to my work today as a Global Customer Success Executive. Supporting this executive-level role is my deep Technical Project Manager experience, driving customer solutions across industries and types of companies, from startups to nonprofits and major corporations. I currently serve as SVP of Global Customer Success for Feedzai, Inc., reporting directly to the CEO. In this role, I have redefined how the company manages the customer journey. My work is focused on driving continuous improvements and innovation while delivering financial crime-fighting solutions within the payments industry, addressing fraud and anti-money laundering, and securing investment funding for growth. Interested in networking, continuous growth, and industry leadership opportunities to advise, speak, and contribute. Get in touch via LinkedIn messaging or email dovharrington@gmail.com. Specialties: Change Leadership | Strategic Planning | Requirements Analysis | Product Management | Portfolio Management | Technical Solutions | Customer Engagement | Process Improvements | Program Management | Account Management | Billability Optimization Scrum | Recurring Revenue | Project Planning & Delivery | Operation Scale-Up | Cross-Functional Leadershipless