Award-winning author, speaker, thought-leader, strategic adviser and C-level growth executive with multiple Fortune 500 companies. Senior marketing and customer experience leader with over 30 years of experience in the consumer packaged goods, hospitality, food service, education and healthcare ...
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Award-winning author, speaker, thought-leader, strategic adviser and C-level growth executive with multiple Fortune 500 companies. Senior marketing and customer experience leader with over 30 years of experience in the consumer packaged goods, hospitality, food service, education and healthcare sectors, with a proven track record for leading teams of up to 800 and overseeing billion-dollar P&L’s for global enterprises. Adept in driving top line business growth and bottom profitability through direct oversight of strategic planning, sales, marketing, brand building, customer insight, eCommerce, product development and outstanding business relationships.
Specialties: Customer experience measurement, strategic planning, consumer and B2B marketing, customer insight, customer loyalty, client retention and public speaking.
Co-Author of The HUMAN Brand: How We Relate to People, Products and Companies
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