Owning The Chasms - So Now What?

<<Read Part 1: Owning The Chasms

In the post “Owning the Chasms” I presented the model of the Chasms in the digital world, and argued that the digital service providers, such as Facebook, Amazon, Microsoft, Google and Apple are striving to own the chasms in order to take control and ensure sustainability in the services they offer. If you have not read it yet, please click here, and read it before you continue.

After publishing that post we have seen even more industry moves toward this direction (Couple of examples: Facebook's latest move should be making Cisco very nervous and Amazon Has Quietly Acquired 2lemetry To Build Out Its Internet Of Things Strategy) and witnessed several hours of downtime at Apple’s itunes and app store (Extended downtime for Apple's iTunes, App Store and more lingers for hours) which may be related to this discussion as well.

So now what? What are the needs of the service providers in order to own and control the chasms? What does it mean for the ecosystem? What are the hidden and unhidden opportunities for established companies and for new startups, and how can they help the growing symbiosis between digital service providers and the people?

In the next section, I outline overall categories related to these chasms (sorry, trying to stay under 700 words…). Ask yourself, for each bullet, how you (your company, technology, invention) can help.

Chasm #1: Services – Pipes

  1. Quality of service – make sure there are no downtime for the service, no hiccups, ensure reliability of the services
  2. Level of service – Guarantee robustness, upgradability (future ready), capacity, speed, low latency, make switching from other services to yours as easy as possible.
  3. Security – Cyber protection, etc.

Chasm #2: Pipes – Interfaces

  1. Coverage – ensure the service is enabled and available everywhere (urban, rural, home, on the go)
  2. Fast and reliable, always – in order to enable the quality and level of the services
  3. Capacity – ensure the pipes and interfaces can handle high volume traffic
  4. No surprises – changes in the pipes (topology, industry movements, regulations and more) can be negatively disruptive
  5. Seamless – no matter what type of pipes are used, it should be unnoticeable to the interfaces
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