The Digital World - Not All Good!

Running parallel to my recent move was the horrendous amount of time and effort required to inform all parties of new details, address, phone etc.

It’s not that long ago a change of address card was all that was required to send to all concerned and have your details amended, but that is so last decade; now instead of giving your details to the local card printing firm and mailing them off when printed you have to spend a couple of days, if you have the will and stamina, going through passwords, usernames, secret locations, last three digits of your phone number, 2nd 5th and 8th item of your account number, date of birth, old address and God help you if you have forgotten one or more of them.

Some to be fair are reasonably straightforward presuming you are au fait with the internet; with others some it makes no difference they are fiendishly over complicated and many do not respond in kind, they are a deliberate trap for the unwary.

Whilst Google is not involved in this list of people and organisations to be notified anyone who has lost their Google password will know what I mean, it is a catch 22 situation: ‘forgotten your password? Click here and we will send an email': email arrives, 'follow link to reset your password', click link, 'before you can go on please fill in with your old password' - errrrr... and a day later you have cracked it or not, as in one case they refused to accept my new password I had struggled so hard to set up and still wanted my old that I didn’t have.

That has absolutely, other than as an illustration, nothing to do with the countless organisations one has to inform if you move home. There used to be a rather good shortcut as regards all sorts of cards that could be lodged with CPP who would inform all those CC providers with the new details saving you the trouble; not any more, you are on your own. Why it changed I don’t know but it has lost value as that was one of the reasons I joined it.

I have just for instance had to update details on my Halifax account. I log in to the website and am then told you can only change your details using your phone app, why is not explained. I do have the app but never use it, as I have no need to, but in for a penny... I open the app and put in my password and am told the app needs updating; I press the update key, and a sign comes up telling me it will only update with a 4G phone. I am already losing patience, but I do have a new phone that is 4G, not that I would know the difference, so I read the instructions and download the app onto that phone and follow the ten steps, yes ten, you need to do to set it up including endlessly putting in your password when you finally get to the bit where you can change your details.

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