Sunbound Partners with PointClickCare to Automate Senior Living Billing

Sunbound has launched its automated billing software through the PointClickCare Marketplace, bringing senior living billing automation directly to healthcare operators. The integration aims to simplify revenue management while reducing the administrative burden associated with complex billing processes.

The new solution connects with the PointClickCare ecosystem and helps senior living organizations manage revenue operations more efficiently. In addition, the platform supports private payment workflows and enables operators to access important resident information without relying on repetitive manual data entry.

Streamlining Senior Living Revenue Operations

Sunbound designed its technology specifically for the senior care industry. The company developed a Revenue Operating System to automate important financial and administrative processes.

The platform can access existing electronic health record information. As a result, operators can retrieve Medicare and Medicaid billing data more efficiently.

The technology also helps reduce manual administrative work. According to the company, users achieve a 99% collection rate. Furthermore, residents maintain a 95% monthly on-time payment rate.

By automating these processes, senior living organizations can improve billing accuracy. They can also reduce the time staff spend handling repetitive revenue-related tasks.

AI Supports End-to-End Revenue Cycle Management

Sunbound's platform provides several capabilities across the revenue cycle. Users can verify insurance information and confirm patient eligibility through the system.

The technology also supports pre-authorization and validation processes. In addition, staff can manage claim submissions and insurance appeals through the platform.

Artificial intelligence helps identify potential denial risks before claims reach final submission. This approach allows organizations to address possible issues earlier and reduce avoidable claim rejections.

The system also helps identify the underlying causes of billing denials. Moreover, professional billing specialists can support facility teams when complex financial exceptions require additional attention.

Automating Private Payment Processes

Sunbound also offers a separate solution focused on private-pay billing. The system automates billing quality checks and supports recurring financial communication.

Families can receive automated invoices and payment reminders. The platform also supports mobile check deposits, helping simplify payment-related activities.

Additionally, families can use a dedicated portal to access billing information. This feature can reduce routine financial questions directed toward administrative teams.

As a result, senior living operators can spend less time managing basic billing inquiries. Staff can instead focus more closely on residents and other operational priorities.

Integration With PointClickCare

The integration was developed through API connectivity and PointClickCare's partner program. It allows Sunbound's technology to work within the existing PointClickCare environment.

This integration gives operators greater visibility into their financial operations. It also helps synchronize payer information across connected systems in real time.

Consequently, organizations can reduce duplicate data entry and reliance on spreadsheets. They can also bring different billing processes into a more connected workflow.

Manny Cominsky, Co-Founder and CEO of Sunbound, emphasized the company's focus on removing repetitive billing work. He said the integration allows senior living teams to focus on residents while improving payment accuracy and timeliness.

PointClickCare Marketplace Expands Technology Options

Mike Boesveld, Director of Marketplace Strategy at PointClickCare, said customers increasingly want integrated solutions that support their business goals.

The PointClickCare Marketplace provides access to third-party technology solutions with streamlined implementation. The addition of Sunbound expands those options for organizations seeking improved revenue management capabilities.

Furthermore, operators can evaluate specialized billing technologies without disrupting their existing technology environment. This approach can help senior living facilities strengthen financial workflows while maintaining their core operational systems.

Supporting More Efficient Senior Living Operations

The Sunbound integration reflects the growing role of automation in healthcare revenue management. Senior living organizations continue to face complex billing requirements and administrative demands.

By combining automation, artificial intelligence, and professional billing expertise, Sunbound aims to simplify these processes. The company's integration with PointClickCare also gives operators access to these capabilities within an established technology ecosystem.

Ultimately, the partnership provides senior living operators with additional tools for managing billing and revenue cycle activities. It also supports a more connected approach to financial operations across senior care organizations.

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