Why is retail slumping? It's not Amazon--most of the wounds are self-inflicted. More here: https://goo.gl/UAhEpw
Retail Woes: It's the Customer Service, Stupid
Retail's decline has more to do with its failure to prioritize customer service than Amazon or online competition. Too many executives have been cost-cutting, not realizing that in retail, some successful business practices cost money and cannot create positive numbers right away.
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