After breaking for a day for a medical test, I'm back on the job—but my website is still in limbo. As I was not allowed to use an email address linked to my website, offering my husband's email address was a mistake encouraged by bluehost. Instead of using the change password links in his email to change my access code, they created a brand-new site in his name called global-investing.com despite my having had that site for over 30 years. I cannot access it. I was required to prove that I was the owner of global-investing.com despite the 30 years and my having paid a mere $1999.99 (not $2000) for the site, which bluehost's parent, endurance international of Massachusetts, happily booked but failed to honor. The world is full of people facing obstacles allegedly there for safety reasons—because bluehost said my site had been hacked from Pakistan and Ethiopia—but which in fact do not work as they should. Over the holiday I have been dealing with Filipinos and Indians whose English varies from excellent to incomprehensible. None was able to reset the system so I could use the site I had paid for to send out my daily blogs to subscribers.
Unfortunately, this is not the only case of poor technology for customer service. After I was pick-pocketed late last month I needed to get my cellphone account back. I got it back but it stopped charging and the saleswoman who sold it to me has gone elsewhere. My personal bank account remains inaccessible despite hours of working to get it up again, because of verification codes that go astray. My internet meanwhile is functional because my corporate bank simply switched my credit card to a new account automatically, but I am also being billed for the same payments by the company out of California, as they do not see that the bills have already been dealt with. I think technology is getting well beyond the capacity of people to deal with it efficiently or accurately.