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UJET Interview With CEO Anand Janefalkar

Date: Tuesday, August 6, 2019 10:07 PM EDT


Q. How many customers do you have? What is your growth rate? How many employees do you have, what is your revenue, and are you profitable?

A. We currently have several category leading customers like Instacart, Google Nest, Wag!, Fair, iZettle, and several others, with the list growing globally. We closed out last year with a more than 500% year-over-year growth in sales. Currently, we have just under 100 employees but are investing in talent in key areas such as GTM, product and engineering. 


Q. How do you approach privacy policies both in the US and abroad? Specifically surrounding any sort of PII storage restrictions in Asia or EMEA?

A. We do not store any PII, not even recordings, which is unique and makes it a breeze for our customers’ information security teams. Also, having architected for security as a cornerstone of our technical stack, and understanding that data and security regulations intimately, we have one of the fastest times to compliance with GDPR, SOC2 Type II, HIPAA, and EU-US Privacy Shield certifications.


Q. What new products and/or business plans are in the works?

A. Our product roadmap is filled with exciting enhancements and integrations that make interacting with an agent effortless. It is a combination of infusing current and emerging technology into our own platform to create persona journeys, along with identifying other allied systems in their back office to provide a holistic experience view within one platform. 


Q. Do you plan on acquiring other businesses or being acquired?

A. We recently celebrated our 4-year anniversary, and right now are focused on continuing the rapid growth of our business and delivering the features, functionality, and service that our customers need. 


Q. Do you have an exit strategy such as a plan for an IPO?

A. Our focus at the moment is on growing our business through product innovation and integrations, new customer wins, and helping our current customers provide a unique and positive support experiences.


Q. How many apps does your app interface with? Is it important that you connect with a lot of information services?

A. Our mobile SDK allows us to interface with any app, allowing us to build support directly into any company’s mobile app, regardless of how many different apps they might have for different parts of their business.

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