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UJET Interview With CEO Anand Janefalkar

Date: Tuesday, August 6, 2019 10:07 PM EST

I was invited to the CCW annual convention held at the Mirage Resort in late June. The CCW, or Customer Contact Week, is a gathering of companies active in call center technology. A primary focus of the conference revolves around the cloud and the software that connects callers to the cloud. UJET is one of the companies that owned a booth at the conference.

UJET has cutting edge technology that allows the use of a smartphone app to make the interaction between the customer (caller) and the call center to be much more user friendly. Call center associates can have customer information at their fingertips with new technologies, allowing call times to be dedicated to customer service rather than to information gathering. The customer is interfacing with the call center through an app, preprogrammed to give the call center associate needed details regarding customer history. In many cases, the technology can save call centers money as per minute charges are not required with the new technology. I was able to interview Mr. Anand Janefalkar, founder and CEO:

Q&A with Anand Janefalkar, Founder & CEO, UJET

Q. How would you describe your business? What specifically do you do?

A. UJET is cloud-native support platform that makes customer support delightful. It involves taking data-driven insights and digital endpoints, infusing them with intelligent automation to deliver a holistic support experience where agents, supervisors, and executives have the tools they need to reduce costs, increase brand loyalty, and resolve their customers issues faster.

 

Q. What insights have you gained as you worked as a consultant that made you willing to take the risk of establishing your startup? What was the greatest need you saw that caused you to create UJET? 

A. Having been on the cutting edge of technology, and specifically successfully shipping transformational products in mobile, cloud, and hardware has allowed me a unique perspective on how UX can be used to allow experience and scale to shine. Smartphones today are a supercomputer in your hand that is also a portal to the world of communications, media and services. Leveraging that tech to elevate a forgotten/afterthought sector like customer support was extremely enticing to try and disrupt the archaic industry.

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