I Hired A Team Of Secret Shoppers To Find Out How Businesses Were Opening In Dallas. It’s Not Good.

4) Individual Location Assessments: Overall – there is a wide discrepancy among individual level performance by location type. Below is a preliminary view of what a single location scorecard could look like that breaks out individual performance. We have the data ready for hundreds of locations and will have it for all ~800 visits across the rest of the month. I think trending the same-location compliance across multiple visits will be a critical addition to show improvement over time. 

(Click on image to enlarge)

5) Comparative Benchmarking Assessments: We’ve done very preliminary levels of comparative analysis, but early assessments show a pattern in the data of highly variable compliance within a parent franchise.This is really interesting because a larger parent corporation would be highly concerned with variable degrees of compliance among their corporate-owned restaurants and would push for standardization and measurement, not dissimilar from regular mystery shopping and performance auditing workflows. 

Attachments area

Shiftsmart Safety Auditing – Dallas Case Study (May 1-3 2020)

1 2
View single page >> |
How did you like this article? Let us know so we can better customize your reading experience. Users' ratings are only visible to themselves.


Leave a comment to automatically be entered into our contest to win a free Echo Show.