PagerDuty Drives API Integrations

According to a Grand View Research report, the global DevOps market is expected to grow at 19% CAGR to $12.85 billion by 2025. The growth is expected to be driven by the continuing push amongst organizations for digitization and automation of business processes, adoption of cloud technologies, and adoption of agile frameworks. San Francisco-based PagerDuty (NYSE: PD) went public in August last year. But the recent market turmoil has hurt its stock significantly.  

PagerDuty’s Offerings

PagerDuty was set up in 2009 by software developers Alex Solomon, Andrew Miklas, and Baskar Puvanathasan to cater to the “always-on” cloud services. They had realized that constant collaboration of DevOps teams will be critical for all organizations. They started by automating on-call rotations but soon evolved to a platform that helps companies to proactively manage their digital operations and allow teams to build instead of reacting to incidents.

Its subscription-based service allows organizations to get access to a platform where there is constant interaction and collaboration between software developers and DevOps teams. The solution provides DevOps teams with the ability to access real-time data to address incidents that occur. Its platform collects signals from multiple software-enabled systems or devices and correlates and interprets these signals to identify events and then engages the right team members to address issues identified through this analysis. It leverages machine data and human response data to embed in analytics, machine learning, and automation within the platform to drive performance improvement.

PagerDuty estimates that its TAM includes the nearly 85 million users in the developer, IT, security, and customer support segments. Currently, it has less than 1% penetration in this market and it believes that the total market for its services is more than $25 billion. Its biggest product is the On-Call Management platform that helps drive and manage on-call schedules and escalations. The product features live call routing, flexible notifications, self-serve schedule management, automated escalations, and mobile incident management capabilities.

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Sramana Mitra is the founder of One Million by One Million (1M/1M), a global virtual incubator that aims to help one million entrepreneurs ...

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